Your satisfaction is our priority.

At VALENTIA COLLECTION, we want your experience to be as pleasant as possible.

If you wish to return an item, please consult the return conditions and procedure below.

Requesting a return

Contact us with your order number and the reason for your request. We will provide you with the steps to follow.

Condition of the items

Returned items must be in their original condition, unworn, and accompanied, whenever possible, by their original packaging.

Refund

After receiving and inspecting the return, we will confirm that your request has been accepted and issue a refund in accordance with the applicable conditions.

Items excluded from returns 

For hygiene and safety reasons, certain items, particularly piercings, may be excluded from the right of withdrawal if they have been unsealed after delivery.

If you have any questions regarding a return, our team is here to help.